Return Policy

Unwanted Items

Right of Retraction - Satisfied or your money back
CheesyBugToys allows you 7 working days to return a product that you are not satisfied with. Your right of retraction starts from the day after your order is delivered.
Please Contact for a Returns Code Prior to Returning.
You can return the product within this time period, at your own expense, Accompanied by your invoice.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods.
PLEASE DO NOT WRITE ON ANY OUTER PACKAGING

Christmas Returns
Last date for Returns: 15th January 2010
We are happy to extend our Return Policy to allow customers to return unsuitable Items
Any Item purchased as a Present for Christmas from Oct 2009 till the 8th Jan 2010 will be Eligble.
Items must have been recieved back into our warehouse on or before this date.
A returns number must be obtained prior to returning
Please Allow 14 days for refunds to be processed
This does not effect your Statutory Rights

Faulty/Damaged Items

All damaged or faulty items other than that noted at delivery must be reported within 7days of its arrival.
BCE products must be reported within 48hrs of their arrival

We are sorry but we cannot accept responsibility for reports of damage after this period.

We recommend that items are checked thoroughly upon their arrival regardless of when they are required.

Where possible when reporting damage please include a photo, this will help us identify the problem and part required>
If this is not supplied when reported it may be requested at a later date.

Where items are discovered to be faulty and the part is replaceable we will issue a replacement part.

Where an Item has a Manufacturer Warranty Please Initially Contact the Manufacturer Helpline on the Number provided in the Manual, they will then talk thru the problem and give advise on how to solve the issue or send spare parts if required.

Where Possible Replacement Parts will be sent, only when it is not possible to replace a part, will an items be Exchanged or Refunded.


All Return Shipping fees remain the customer’s responsibility.